Instant answers to common questions
Hours, policies, status questions and how-tos resolved without waiting for a person.
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Support that answers instantly — and knows when to escalate.
Most support volume is the same questions asked repeatedly. TrillUP's AI support agents resolve those instantly using your approved answers, and route the rest to your team with the full conversation attached — so customers never have to repeat themselves.
You control what the agent may answer, which topics always go to a human, and how escalation works. Every conversation is recorded for review and quality improvement.
Use cases
What AI Customer Support Automation can do for you.
Context-rich escalation
When a human takes over, they see the whole conversation — no starting over.
After-hours coverage
Customers get help at night and on weekends, not a voicemail.
Support insights
See what customers actually ask, and where your documentation has gaps.
Capabilities
What is included.
- Support agents grounded in your approved knowledge
- Configurable escalation rules and human handoff
- Full conversation history for every inquiry
- Voice and chat coverage from one knowledge base
- Quality review tools for your team
How it works
From first conversation to working system.
- 01
Load your answers
Upload the policies, FAQs and product knowledge support relies on.
- 02
Set escalation rules
Decide which topics the AI handles and which always reach a person.
- 03
Review and improve
Use real conversations to find gaps and tighten answers over time.
Questions
Common questions.
- Does the AI replace our support team?
- No. It handles the repetitive first line so your team spends its time on issues that need human judgment.
- How does escalation work?
- You define the rules — by topic, intent or customer request — and the handoff includes the full conversation so nothing is lost.
- Can it answer by phone and chat?
- Yes. The same knowledge base powers both voice and chat agents, so answers stay consistent across channels.
Related services
Explore more of the platform.
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